Refund policy

Returns & our risk-free 30-day guarantee

If KUMORA doesn't live up to what we promise, email us at info@kumoracare.com and you can claim a full refund, as long as it's within 30 days of delivery.

Damaged or defective product

We're very confident in the quality of our products. Still, once in a while a package gets damaged in transit or a product arrives defective. If that happens, email us at info@kumoracare.com with a photo or video of the problem. You choose: a free replacement shipped to you, or an immediate refund of your purchase. Please contact us within 30 days of delivery.

How do I return something?

Not happy with your order? Contact us first and we'll do our best to help.

  • You can return your order within 30 days of the day it arrived at your address.
  • You're responsible for sending the product back to us, including the cost of return shipping. Original shipping fees are non-refundable.
  • Always email us before you send anything back at info@kumoracare.com, so we can give you the correct return address. Returns sent to a different address may be delayed or refused.
  • Include your name, shipping address and order number with your return, so we can match it to your order.
  • Use a tracked shipping option, so you can follow your package until it reaches us.
  • Pack the product carefully. We can't refund or exchange products that are damaged on the way back to us.
  • We don't accept returns dropped off in person.

Once your return arrives, we check it and then process your refund.

Can I cancel my order?

If you need to cancel for any reason, get in touch as soon as possible. Once an order is placed we can't edit it, and once our warehouse has started shipping it we usually can't stop it. If we manage to stop your order before it ships, we'll cancel it and refund you in full. If it has already shipped, no problem: you can return it using the steps above.

Restocking fee

There is no restocking fee on returns.

How refunds work

We start your refund as soon as your return arrives and has been checked by our team. Once approved, the refund takes 5–10 business days to process. Refunds go back to your original payment method.

Questions?

Email us at info@kumoracare.com. We reply on business days (Monday–Friday).